Privacy Policy

WinStar World Casino & Resort Privacy Policy

This privacy policy explains how WinStar World Casino & Resort ("We" or "Us") collects, uses, discloses, transfers, and stores personal data that you provide to us when using our website (www.winstarworldcasino.com), mobile app (My WinStar), or in person at the resort. This policy is designed to ensure transparency about how we use your data.

Collection of Personal Data

We collect various types of information from you, including:

• Contact and identification details such as name, email address, phone number, age, and date of birth
• Demographic and preference data, for example, interests or gaming history (optional)
• Location-based information, if you allow us to access your device's location services

How We Use Your Personal Data

We use the personal data we collect from you:

1. To operate our business efficiently and maintain a secure environment
2. For customer support, including answering questions about the resort or resolving issues related to gaming, accommodations, dining, or entertainment
3. To communicate with you through various channels (phone, email, in-app notifications) regarding your preferences, account status, promotions, events, news updates, surveys, and other topics relevant to our services
4. For marketing purposes, including targeted advertising within the app, social media platforms, and third-party websites based on your interests and behavior

Disclosure of Your Personal Data

We may share some information with:

1. Service providers engaged by us for specific tasks (like managing reservations or conducting surveys) who agree to comply with this Privacy Policy
2. Third-party companies providing services that enhance our business operations, such as marketing analytics
3. Relevant authorities when required to do so under applicable laws

Your Rights

You have the right:

1. To access and update your personal data held by us at any time using My WinStar app or through customer service channels
2. To request correction of inaccurate information within reasonable timeframe
3. To withdraw consent for specific purposes we use your data (e.g., marketing communications) although this may not affect existing interactions

Security

We implement various measures to protect the security and integrity of the personal data we hold, including:

1. Secure server connections and encryption protocols when transmitting sensitive information online
2. Firewalls and network protections against unauthorized access or breaches
3. Regular audits by internal teams and third-party auditors to maintain compliance with industry standards

Cookie Policy

When you visit our website, cookies may be stored on your device which helps us tailor the user experience to suit individual preferences (e.g., language, location), enhance site navigation, or provide personalized offers through targeted advertising. You can choose not to consent for these purposes; please consult the cookie policy section of our privacy notice.

Third-Party Cookies

We allow third-party service providers to deploy cookies for marketing and performance-related activities (for instance, social media engagement). They may also have their own policies on tracking data which you should review according to your online activities within those platforms.

Account Information Protection

You can delete or update the personal account details held by us via My WinStar. Upon deleting an account with any remaining balance will be returned in accordance with applicable laws.

Your Choices and Preferences

To customize how we interact with you, please explore settings available:

1. Within My WinStar app
2. Through our customer support channels or contact information

If at any point you would like to unsubscribe from a specific service or change your communication preferences, simply let us know using the aforementioned methods.

How We Protect Children's Data

To respect children’s rights online and maintain an age-appropriate environment in accordance with regional laws:

• Access is restricted to those who meet our minimum entry requirement
• Parents/Guardians of minors who participate in gaming activities or use our services will be notified about responsible playing practices

You can manage your child’s data by contacting us through one of the channels mentioned above.

Policy Update and Revisions

We reserve the right to review, update, modify this Privacy Policy from time to time. For any changes regarding processing personal information, a notification will follow according to regional regulations when new methods or updates affect existing policies in force.

This is our current understanding of how we collect and use your data at WinStar World Casino & Resort; we welcome suggestions for future revisions that improve clarity or reflect significant change in regulatory guidelines.